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Frequently Asked Questions


General FAQ
  1. What is HWCNY all about?
  2. Hamburger Woolen Company has been in business since 1940, and is now a major wholesale distributor of the top brands in the law enforcement and public safety industries, including Smith & Wesson, Maglite, ASP, Streamlight, Smith & Warren, and more. We also offer our own brand of belts, duty gear, and nightsticks, all of which are made in the United States.
    Hamburger Woolen Company does not sell directly to the public, but we welcome you to browse our website and our extensive selection of products. To find a dealer, please call (866) 332-1899 or email hwc@hwcny.com.

  3. How can I review your products?
  4. Products can be viewed and reviewed on the HWCNY website. You can review by a product category or by a specific brand of products.

  5. What brands do you sell?
  6. Brands include HWC Equipment, ASP, Bianchi/Safariland, Damascus, Hatch, MagLite, Monadock, Peerless Handcuff Company, Radians, Saunders, Smith & Wesson and Streamlight.

  7. Which services you provide?
  8. Services include uniform/gear/accessory sales, as well as uniform fabrics and a locator and login for uniform dealers.

About Products and Services
  1. How can I give feedback to HWCNY about its products and services?
  2. Feedback can be provided via the contact form on the HWCNY company website. You can also call 866-332-1899.

  3. How can I find and review detailed information for each product?
  4. When you click on a product on the HWCNY company website, you are taken to a page with detailed information about the product, such as size, price, available colors and description and more.

My Account
  1. How do I create an account?
  2. To create an account, you can click on the banner on the HWC website homepage or call 866-332-1899.

  3. How do I edit my account information?
  4. Once you’ve created an account, you can login to your account through the HWC website at any time to edit information.

  5. How much is my shipping?
  6. Shipping is for free on orders of $150 or so.

  7. What do I do if I forget my username and password?
  8. If you forget your username and/or password, you can retrieve it by contacting HWC or providing your email address and having the information sent to you.

  9. How do I return my product?
  10. See the return policy below.

  11. What is your return policy?
  12. If for any reason you are not completely satisfied with your purchase, simply return the item to us within 30 days of receipt in its original condition. If the item has been worn or washed or has been customized in any of the following ways: with emblems, altered; silkscreen or embroidery please call us to advise us of the return and the reason for the return. Depending on the nature of the return a small service charge may be applied to your return. If the packing slip is no longer available, call us to discuss your return so that we can be ready to receive the items properly. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items that are lost in transit.

Order Status
  1. Can I change my order?
  2. When placing an order on the HWC site, before you checkout you are given the option to edit or change the order.

  3. When will my order be shipped?
  4. I will take 2-3 working days.

  5. Can I add items to my order?
  6. Yes, prior to checking out, you are given the option to add items to your order via the HWC website.

  7. How can I check the status of my order?
  8. All you need is to log in to your account and feed in your order no.

  9. What If I need to make changes to my order after it is processed?
  10. Sorry if the order is already shipped then you cannot make any further changes.

  11. What If I need to cancel my order after it has been processed?
  12. Your order will be cancelled, but your paid amount can only be retrieved within 1-2 weeks.

  13. My credit card was not accepted. What should I do?
  14. You can call up on our helpline number - 1-(866) 332-1899.

  15. How long does it take my order to arrive?
  16. It depends upon the shipping destination. It usually takes 2-3 working days, but considering the delivery station, it can even take a week-long time.

  17. How do I collect my order?
  18. All you need is to be present in your mentioned address to receive your order on UPS Ground.

Shipping Questions
  1. Do you ship to my country?
  2. We ship only within the United States, Canada and Puerto Rico.

  3. What are my payment choices?
  4. We accept MasterCard, VISA and AMEX.

  5. When will my order ship and what are my shipping charges?
  6. It depends upon your shipping method, the location you've entered. However, the shipping is quite minimal around $10 or so. The shipping will take around 2-3 working days.

  7. What are the shipping rates?
  8. The shipping is quite minimal around $10 or so.

Company Information
  1. How do I receive latest information or updates from HWCNY?
  2. If you’d like to receive news and information, there are a few ways. You can contact HWC (via the phone or online contact form) and ask to receive news updates. Below the contact form there is also a checkout where you have the option to select “I would like to receive your newsletter.”

Privacy & Security
  1. What is HWCNY privacy policy?
  2. The Privacy Policy can be viewed on the Privacy Policy page of the HWC website (http://www.hwcny.com/UMSS.cfm? page=page-index.cfm&template_code=PrivacyPolicy)

  3. What are the terms and conditions of purchasing in HWCNY?
  4. The Terms and Conditions can be viewed on the Terms and Conditions page of the HWC website (http://www.hwcny.com/UMSS.cfm?page=page-index.cfm&template_code=TermsAndConditions)

  5. What about your trademark?
  6. Our program is tailored to fit your needs. HWCNY can customize trademarks for you.

  7. What are HWCNY e-mail preferences?
  8. You’ll have to fill up the contact form on the company’s website in contact us page.

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